We are pleased to announce that we have expanded our customer service & business support team in Finland & Baltics with another star. Sofie Bruun started at Erteco on January 2nd and has many years of experience in customer service and business support.
Sofie comes from the Aviation business where she worked as a Supervisor and Passenger service agent for Swissport Finland. And before that, she has been working at SAS Ground Handling/ISS Aviation. She has also a master´s degree in Tourism and Hospitality Management, with a focus on leadership. Sofie will be based in our Helsinki office.
We wish Sofie Bruun a warm welcome to us.
To get to know Sofie a little better, we let her answer a few questions.
- What are you looking forward to working with at Erteco?
I´m excited to join Ertecos innovative team and look forward to give my own part in the great communication and cooperation. The advantage of working at a smaller company compared to my previous job, is that it makes the job diverse and self-directed which motivates me.
- What will your main duties be at Erteco?
I work as customer service and business support, basically register and follow-up customer’s orders, inform and update stakeholders in the order and delivery chain and ensure quick and smooth communication to the customers.
- You have previous experience working with customer support, what do you think these experiences could mean for Erteco?
I enjoy customer service and my work experience in the aviation industry has taught me adaptability and agile thinking in sometimes challenging situations. Customer service is a responsible and rewarding job where you can make an impact and experience success which I hope to achieve at Erteco. I have also worked with coordinating operations and follow up processes, which I see as an advantage in this position to understand the big picture.
- You have worked at Erteco since January 2, what is your first impression of the workplace and your colleagues?
I´ve felt very welcomed and supported in the team and although there is a lot of new things to learn, the system and processes are united. I´m happy to join a company with good values and people focused mindset.
- When you´re not working, what do you like to do in your spare time?
I like sports like beach volley, running and swimming, and yoga is a great way to recover and clear your busy mind. My toddler also keeps me active.
We hope that Sofie will enjoy staying with us at Erteco.