Customer service & business support – Finland

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We are looking for a new colleague – is it you?

Erteco is one of the largest distributors of plastic and rubber materials on the Nordic & Baltics market. The range of materials ranges from bulk products to more advanced composite materials and comes from leading manufacturers. Erteco’s ambition is to be an active and innovative partner in customers development projects and we offer our customers support and service regarding, among other things, material selection and simulations. Erteco is represented with offices in all Nordic countries and turnover is over 100 MEUR. We have a total of 40 employees, of which 4 are employed at the Helsinki office.

Erteco is a recognized company that is expanding and we are now looking for a new colleague in customer service and business support. The company culture is characterized by a strong customer focus, problem solving and a willingness to do business. Now you have the chance to join us on a great expansion journey!

Responsible of customer service and business support for Finland & Baltics

In the role as responsible of customer service and business support for Finland & Baltics you work with handling orders by phone and email, answering customers questions regarding orders and products as well as handling administrative tasks related to orders and inventory management. You manage data such as price, orders, and customer information. The role can be explained as a coordinating and administrative service, with daily communication with customers and colleagues where you are responsible for delivering a good service level. The service is wide-ranging and includes order management as well as great collaboration with our sales, logistics and purchasing functions. You continuously work with building customer relationship to create good conditions and problem solving for all involved parties.

Education, Experience and personal qualities:

  • Bachelor´s degree in business administration or similar education
  • Experience working with telephone, Teams, email as work tools
  • Strong communication skills
  • 3-5 years of experience in customer service and/or administrative tasks
  • You speak and write freely in Finnish and Swedish and have good knowledge of English
  • You have good computer and system experience and a technical interest is meritorious
  • Previous experience in technical sales and order management
  • Experience in inventory management and coordination
  • Experience having worked in Visma business system
  • Experience from the chemical or plastics industry is seen as an advantage

We believe that you who apply for the position thrive in a role where you structure and drive your own work forward. You are careful and systematic and take great responsibility for your work tasks. You are driven by taking own initiatives and you see yourself as capable of action where you dare to make decisions and drive your work forward. You make an effort to work problem solving and this is something you really like! You also thrive in a social role where you see yourself as relationship-creating and you like the contact with other people. You like to have many contact areas where you get to use your good service and communication skills.

More information about the role will be given by Sales & Country Manager Niklas Lindberg, tel. +358 40 705 9983. Please fill in your application and send your cv to niklas.lindberg@erteco.fi

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